Tenant and Landlord must work together to apply for assistance. You can not apply unless both are willing to submit application and required documents via online and both must have an email address.
Tenant must meet the household income requirements to be eligible. (Varies per county, uses Area Median Income)
If tenant or someone in the home was eligible for unemployment benefits, household income went down during pandemic, tenant had financial hardship during pandemic they may qualify.
Tenant will need landlords email address and phone number.
Rental payment will be made directly to the landlord.
Benton, Washington & Pulaski Counties have their own programs to apply for funds. If you are in these counties, you will have a different application to fill out for rental assistance.
If your tenant has moved and owes you rent, you and the tenant can apply for back rental assistance.
Landlord and tenant must register and create an account online. See link below to apply.
Landlord must upload a current lease for the property and the landlords id.
Tenant must submit id and income documents.
Once application is submitted it will be matched with the tenant’s application.
If there is an error on the application, you will need to contact the agency at 1-855-736-8275 to open the application back up so you can correct any errors.
You can apply for up to three months future rent at a time.
You can apply for back rent starting April 1, 2020, and future rent until December 31, 2021. You can apply for up to 15 months of assistance. Future rents can only be applied for 3 months at a time, and you must reapply for the next three months future rent.
Immediate family members of landlords are not eligible for rental assistance.
Late fees are eligible for reimbursement up to 5% of the rent amount per month.
Tenant can apply for unpaid utilities bills, electric, gas, water.
As of June 29, 2021, new policy changes for Landlords applying as a Company.
Date of Birth of the person submitting the application is no longer a required field and is now optional.
Representatives submitting an application on behalf of the Company may now upload a letter on company letterhead stating that they are an authorized representative of the Company. This documentation is in lieu of a Driver’s License or other form of identification.
Additionally, they have updated the identity verification authorization language to clarify that the process does not include a credit check and will not result in a hard inquiry on your credit report for a tenant or a landlord. These changes are designed to reduce the risk of identity theft and protect you from someone filing a fraudulent claim against your rental property.